Shipping policy

Shipping Policy

At TimeLab Barcelona, we work to ensure that every order reaches its destination in the best possible condition and as quickly as possible. Because our watches are assembled by hand to order and our T-shirts are individually prepared for each customer, delivery times may vary depending on the product purchased.

By placing an order through our online store, the customer accepts the shipping terms described below.

1. Order preparation

T-shirts

T-shirts are prepared for dispatch once payment for the order has been confirmed.

The usual preparation time is between 1 and 5 business days, except in exceptional circumstances.

Watches

All watches sold by TimeLab Barcelona are assembled by hand after the order has been confirmed.

Before being dispatched, each unit undergoes an individual process of component selection, assembly, adjustment, regulation, inspection and quality control.

Because of the handcrafted nature of this process, the estimated production and preparation time for watches is 15 to 25 business days from order confirmation.

This time frame is an estimate and may vary due to factors such as:

  • Component availability.
  • Order volume.
  • Additional quality-control processes.
  • Delays in the supply of parts.
  • Logistical issues.
  • Extraordinary circumstances beyond the control of TimeLab Barcelona.

If a significant delay occurs, TimeLab Barcelona will inform the customer as soon as possible.

2. Shipping confirmation

Once the order has been prepared and handed over to the carrier, the customer will receive an email confirming dispatch.

A tracking number will also be provided whenever the carrier makes one available.

3. Shipping destinations

We currently ship to Spain and the other countries of the European Union.

If you would like to order from a country not included in this area, contact us at timelabbcn@gmail.com so we can assess whether shipping is possible.

4. Shipping costs

Shipping costs are calculated automatically during checkout and shown to the customer before the order is confirmed.

Free-shipping promotions apply only when expressly stated.

5. Delivery address

The customer is responsible for providing a complete, correct and up-to-date delivery address.

TimeLab Barcelona is not responsible for delays, incidents, additional costs or returns caused by an incorrect, incomplete or otherwise inaccurate address provided during checkout.

If an order is returned to our premises for any of these reasons, the customer may be responsible for the cost of reshipping it.

6. Unsuccessful deliveries

If the carrier is unable to deliver the order for reasons attributable to the recipient, such as repeated absence, failure to collect the parcel, an incorrect address or similar circumstances, the order may be returned to our premises.

In that case, TimeLab Barcelona will contact the customer to arrange a new delivery. The associated costs may be charged to the customer when the issue is not attributable to us.

7. Delays beyond the control of TimeLab Barcelona

Once the order has been handed over to the carrier, delivery times depend on the carrier’s operations.

TimeLab Barcelona is not responsible for delays caused by carriers, logistical incidents, customs delays, weather conditions, strikes, force majeure or any other circumstance beyond our control that may affect the estimated delivery time.

Nevertheless, whenever we become aware of an issue, we will make every reasonable effort to keep the customer informed and work with the carrier to facilitate delivery as soon as possible.

8. Receiving your order

We recommend that the customer inspect the parcel upon receipt.

If the packaging shows visible damage or the order arrives damaged, we recommend reporting it as soon as possible to both the carrier and TimeLab Barcelona, including photographs of the packaging and the product received, so that the issue can be handled promptly.

9. Exceptional circumstances

Although we work to meet estimated production and delivery times, they may be affected by extraordinary circumstances beyond our business operations, including:

  • Supplier delays.
  • Supply-chain problems.
  • Customs delays.
  • Strikes.
  • Weather events.
  • Force majeure.
  • Any other unforeseeable circumstance beyond the reasonable control of TimeLab Barcelona.

In these situations, we will inform the customer as soon as possible and take all reasonable steps to minimize the delay.

10. Contact

For any questions about shipping, contact:

TimeLab Barcelona

Email: timelabbcn@gmail.com